April - May 2019
S M T W T F S
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Box Office Ticketing Technician

Filmfest DC is seeking a box office ticketing technician to oversee the ticketing equipment and procedures at the Washington, DC International Film Festival (April 25 – May 5). The job requires a highly organized, tech savvy individual to work with theater managers and volunteers to ensure ticketing equipment is accounted for and running smoothly throughout the day. Equipment includes ticket printers, scanners, battery packs, laptops, credit card swipes, mobile hotspots, and power supplies.

This is a temporary position during the Spring of 2019. Compensation is offered. Hours vary. Training will be provided.

Duties and Responsibilities

  • Attend mandatory training sessions covering ticking equipment and procedures
  • During the festival, arriving at the theater early to set up equipment two hours before tickets go on sale
  • Must be on hand to issue refunds/exchanges or troubleshoot problems with the equipment
  • Answering customer questions about online and onsite ticketing
  • Pulling final reports for theater managers during cash outs
  • Keeping track of equipment at all times
  • Gathering and neatly packing up equipment at the end of the night
  • Working with the festival team to address any potential issues before the festival
  • Being available to festival staff to answer questions via phone or email as needed
  • At the end of the festival, shipping the rented equipment back to our vendor in a timely manner

Qualifications

  • Strong organizational skills and attention to detail
  • Familiarity with professional ticketing equipment and knowledge of associated technical needs
  • Ability to manage many different moving pieces and address problems as they arise
  • Experience working at film festivals, ideally with a background in ticketing
  • Professional communication skills are essential
  • Works well within a team
  • Ability to travel between venues as needed

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Filmfest DC
P.O. Box 21396
Washington, DC 20009

(202) 274-5782
filmfestdc@filmfestdc.org